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Overview: ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services.
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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc.
Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
July 2008 - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Case Study: Ennis Knupp + Associates by ABS Associates, Inc.
August 2008 - This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates, Inc.
July 2008 - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.
February 2008 - Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
The Truth About Outsourcing Help Desk by ABS Associates, Inc.
February 2008 - There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money by ABS Associates, Inc.
October 2008 - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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