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E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.

November 01, 2008 - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.

e-Book: Chapter 1 - What is e-discovery and Why Should IT Shops Care? by Symantec Corporation

March 01, 2008 - Electronic discovery known as e-discovery refers to any process in which electronic data is sought, located, secured and searched with the intent of using it as evidence in a legal case. Read this e-book to learn why e-discovery is so important.

e-Book: Chapter 2 - Building Bridges between IT Shops, Legal Teams and Security Staff by Symantec Corporation

May 01, 2008 - This e-book provides expert information on how to bridge the gap between IT management, security staff, and legal terminology.

e-Book: Chapter 3 - Litigation Holds: How Windows Shops Can Reduce Risk with a Successful Litigation Hold Process by Symantec Corporation

June 01, 2008 - The creation of an effective litigation hold process and procedures provides the foundation for a prepared approach to e-discovery and litigation readiness.

e-Book: Chapter 5 - Understanding the Data Collection Process by Symantec Corporation

August 01, 2008 - Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process.

e-Book: Chapter 6 - Ten Hidden E-Discovery Hazards by Symantec Corporation

August 01, 2008 - This paper explains Ten hidden e-discovery hazards reviewing everything from databases and storage to instant messages and smartphones which can help ward off e-discovery surprises.

e-Book: Content Management Vs. Knowledge Management by InQuira Inc

October 01, 2008 - This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today’s markets.

e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc

October 01, 2008 - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com

November 01, 2008 - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.

E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP) by Genesys

November 01, 2008 - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.

E-Book: Making Real-time Information a Reality in the Contact Center by Genesys

September 01, 2008 - This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.

E-Book: The BPM Payoff by Accenture

November 01, 2008 - A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc

October 01, 2008 - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

E-Discovery: Thriving in the Information Explosion and Recent Economic Times by Hewlett-Packard Company

October 01, 2008 - How quickly times have changed. The recent economic downturn and government actions are raising new questions and concerns. How will the downturn impact your e-Discovery, compliance and governance strategies going forward? Is this the time to be reactive or proactive?

E-Guide - 3 Hard Truths about Insider Threats by Cyber-Ark Software

August 01, 2008 - Read this guide today and discover some common best practices for establishing privileged user identities for your company and ways to defend against internal threats.

E-Guide - Fundamentals of Application Performance Management by Shunra Software

August 01, 2008 - Read this Expert E-Guide—a series of Expert Tips from Search Networking.com—and discover how to keep your application traffic moving smoothly and efficiently across your network, while introducing new applications seamlessly into the mix.

E-Guide - IP Enables Service Creation by Alcatel-Lucent

September 01, 2008 - IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.

E-Guide - Successfully Integrating & Deploying NAC and Endpoint Security by Sophos Inc.

August 01, 2008 - This guide explores the evolution of security, discussing the evolution of endpoint security and the importance of network access control (NAC) to protect private customer data and intellectual property.

E-Guide -Application Performance and Monitoring in Your Virtual Infrastructure by Nimsoft, Inc.

August 01, 2008 - This E-Guide explains an overview of virtualization monitoring, including examples of how companies are overcoming challenges associated with cost-efficiency, adaptive measures and VM sprawl.

E-Guide Developing and Instituting Corporate Mobile Device Policies by BlackBerry

August 01, 2008 - To learn how to develop appropriate policies for your organization and how to enforce them with mobile security and management tools, read this expert series of tips written by Mark Tauschek.

E-Guide: 3 Identity and Access Management Mistakes & How to Avoid Them by RoboForm Enterprise

September 01, 2008 - There are all kinds of mistakes both users and administrators can make with their Identity and Access Management systems. This E-Guide takes a look at the three most common IAM mistakes along with IAM worst practices.

E-Guide: A Batch File to Back up All Active-State BlackBerry Databases by BlackBerry

September 01, 2008 - This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder.

E-Guide: Email Archiving and E-discovery Best Practices for Microsoft Exchange by Incentra Solutions

November 01, 2008 - This E-Guide explains top 10 best practices for email archiving and why Exchange Server administrators need to understand what level of regulations and litigation their business is subject to.

E-Guide: Expert Tips on What PCI Version 1.2 Will Mean to Your Organization by Tripwire, Inc.

October 01, 2008 - This E-Guide discusses the enhancements that will be introduced in PCI version 1.2 and how your company will benefit from these changes.

E-Guide: Implementing Effective Endpoint Encryption Tools: Challenges & Best Practices by CREDANT Technologies

August 01, 2008 - Check out this expert E-Guide and learn about the importance of implementing encryption strategies for removable media devices. It also gives tips for overcoming the challenges of deploying this technology.

E-Guide: Mid-market Guide to Migrating to Windows Server 2008 by Hewlett-Packard Company

September 01, 2008 - This E-Guide offers advice on the business value, cost and timing and explains how to build a virtual test lab to ensure your Windows shop is adequately prepared for the migration to Windows Server 2008.

E-Guide: Network Management and Applications Performance Services by Alcatel-Lucent

August 01, 2008 - This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.

E-Guide: PCI DSS Compliance Overview and Best Practices by SearchCompliance.com

October 01, 2008 - This SearchCIO.com and SearchSecurity.com E-guide offers an explanation of the requirements of Payment Card Industry Data Security Standard (PCI DSS) and best practices for ensuring compliance with it.

E-Guide: Storage Choices for Virtual Machine Disaster Recovery by Hewlett-Packard Company

September 01, 2008 - When evaluating storage solutions for Disaster Recovery in a virtual environment, there are several aspects you should consider. In this E-Guide discover several concerns to be aware of when planning for disaster recovery in a virtual server environment.

E-Guide: Test your Compliance know-how by SearchCompliance.com

November 01, 2008 - What is your compliance know-how? Take this quiz and find out.

E-Guide: The CIO’s Guide to SaaS Application Integration in the Midmarket by Cast Iron Systems

September 01, 2008 - Read this E-Guide to learn how and why midmarket companies are integrating their SaaS applications with their existing business applications quickly, securely and in a way that maximizes their ROI.

e-Learning Survey: Bridging the gap between HR and employee training by SkillSoft Corporation

July 01, 2008 - This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.

E-LOAN Maintains Reputation as a Privacy Leader with Symantec Data Loss Prevention by Symantec Corporation

September 01, 2008 - Because E-LOAN’s brand image depends on its privacy protection as much as its lending and savings offerings, the company must take decisive steps to maintain the high degree of trust it has earned. This paper explains those steps.

E-mail Archiving and Compliance: Challenges and Solutions in a Lotus Notes/Domino Environment by Sherpa Software

October 01, 2008 - E-mail archiving is a tool that makes it possible to be more efficient about keeping communications in the e-mail environment.

E-Purchasing for Procure-to-Pay Value with SAP Solutions by Esker Inc.

September 01, 2008 - In this webcast, learn about intelligent e-purchasing technology that integrates with SAP solutions to automate the entire process.

EasySpooler by ROC Software

ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.

eBook - Chapter 1: Choosing your server by Dell, Inc. and Intel

November 01, 2008 - This chapter from Windows Servers and Storage (Revised edition, November 2008) contains information to guide administrators and IT managers in the selection and installation of servers, systems and subsystems.

eBook - Chapter 2: Planning your server room by Dell, Inc. and Intel

November 01, 2008 - Chapter 2 of Windows Servers and Storage (Revised edition, November 2008) discusses the physical aspects of server installation and topics include what a server room should contain, installation efficiency, and environmental factors.

eBook - Log Management: Effective Tools for Compliance Reporting and Security Event Detection by Information Security Magazine

August 01, 2008 - Log management presents enormous challenges. Automated log management products (and managed services) can provide considerable relief. This eBook examines log management’s challenges and how your organization cut them down to size.

eBook: Chapter 7- Exploring E-Discovery Tools by Symantec Corporation

October 01, 2008 - By extracting the metadata and text from electronic documents, such as email or word documents, attorneys can use the resulting data to help organize the electronic documents for review and production.

eBook: Energy-efficient Server Technologies by Dell, Inc.

September 01, 2008 - This e-book explores how to achieve greater efficiency in data centers. It discusses server efficiency tactics in four areas, beginning with the simplest fixes and moving to more complex strategies. Read now to learn more.

eBook: The Definitive Guide to Converged Network Management by CA

October 01, 2008 - This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.

eCity Ledger - General Ledger & Financial Reporting for .Net2.0 by SLINGSHOT

The eCity Ledger application speeds the process of preparing and presenting accurate financial information.

eCity Plan - Continuous Supply Chain Planning for .Net2.0 by SLINGSHOT

eCity Plan provides you with an accurate picture of your current supply versus demand position, allowing continual assessment of production status.

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT

eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.

ECO Responsible Tape Right for Every Storage Strategy by Sun StorageTek

November 01, 2008 - The Sun Crypto KeyManagement System (KMS) 2.0 makes it easy to implement storage-based encryption--for operational and archival data--without performance impact.

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.

Ediscovery and Litigation Readiness: Becoming Litigation Ready through Proactive Information Governance by CA

November 01, 2008 - The right eDiscovery solution helps businesses increase productivity, reduce costs and take a proactive posture toward enterprise-wide compliance, which can also improve ability to transform the typically reactive processes of eDiscovery.

eDiscovery Best Practices by IBM

August 01, 2008 - eDiscovery scares organizations, plain and simple, largely due to a lack of well-accepted best practices.

eDiscovery in Data Governance by CDW Corporation

September 01, 2008 - This one-on-one interview with CompuCredit's ISO Jeffrey Reich delves into just what a Data Governance plan entails and how the Federal Rules of Civil Procedure's latest eDiscovery amendment impacts this strategy.

Edison Group Paper - EMC, Net App and HP Mid Range Storage TCO by Hewlett-Packard Company

April 01, 2008 - This report is based on a combination of hands-on evaluation, review of relevant published documents on storage cost of ownership, and reports on data center and storage administrator salaries.

Edison Group Study: Comparing TCO in the Enterprise by Hewlett-Packard Company

March 01, 2008 - This white paper highlights an innovative storage system that can provide organizations with the benefits of higher efficiency and the ability to utilize less expensive resources through its superior interface and virtualization capabilities.

Editor's Desk by Information Security Magazine

September 01, 2008 - Research ups awareness on backdoors that present attackers with a cheaper means of malware distribution and system access.

Editor's Desk. by Information Security Magazine

September 01, 2008 - Microsoft and Oracle are generous enough to regularly provide severity ratings on vulnerabilities.

Editor's Desk: Discovering e-Discovery by Information Security Magazine

September 01, 2008 - The biggest threat for 2008 is lawyers.

Editor's Desk: Everything Goes by Information Security Magazine

September 01, 2008 - According to the Information Security/ SearchSecurity.com Priorities 2008 survey, you'll be spending more time on...well, you name it.

Editor's Desk: Fool's Game by Information Security Magazine

September 01, 2008 - If the risk of losing customer or partner information outweighs its value, why collect it in the first place?

Editor's Desk: July 2007 by Information Security Magazine

October 01, 2008 - Kudos to the security community for its role in overturning the conviction of a Connecticut school teacher.

Editor's Desk: June 2007 by Information Security Magazine

October 01, 2008 - In times of limited budgets and resources, user groups may offer just the advice and camraderie you need.

Editor's Desk: Popular open source security products are being commercialized by Information Security Magazine

September 01, 2008 - Popular open source security products are being commercialized, changing the way customers and vendors view "the community."

Editor's Desk: Recon Pays by Information Security Magazine

October 01, 2008 - Determined attackers will go to great pains to exploit you and your applications.

Editor's Desk: Risk Management for the Next Decade by Information Security Magazine

September 01, 2008 - Information Security celebrates its 10th anniversary with a new theory on risk management for the next decade.

Editor's Desk: Sept. 2007 by Information Security Magazine

September 01, 2008 - The Estonia attacks demonstrate that it takes only a few individuals to expose vulnerable civil infrastructure systems to harm.

Editor's Desk: What You Need: DNSSEC by Information Security Magazine

August 01, 2008 - Like most of the early Internet protocols, DNS wasn't meant to carry the burden it does today. It wasn't built with an Internet-as-ecommerce platform in mind. What's needed today is DNSSEC, more formally known as DNS Security Extensions.

Editorial: Backup Done Right and Not so Right by Storage Magazine

September 01, 2008 - This is a story of what to do and what not to do if you're a vendor trying to gain the favor of storage managers, and perhaps persuade them to open their billfolds at the same time.