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Browse Directory> Web and Application Development> E-Commerce Solutions> Customer Interaction Management >Save this search 1 - 25 of 30   |   <<   <   1 2  of 2    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Engaging Your Subscribers Using Interactive Media in Email by Bronto Software  October 2008 - (Free Research) This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Akamai Services for the High Tech Industry by Akamai Technologies  Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.  (SERVICE) GO TO DETAILED REPORT Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies  Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.  (SERVICE) GO TO DETAILED REPORT Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies  March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software  September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model by Azaleos Corporation  September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com  October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc.  December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Nationwide Foils Phishers with Markmonitor: Financial Services Giant Achieves ROI with Antiphishing Solutions in Three Months by MarkMonitor  October 2008 - (Free Research) Nationwide Building Society, a leading financial institution, has seen a dramatic increase in phishing attacks. By using MarkMonito's AntiPhishing solutions they've been able to quickly shut down phishing sites, saving thousands of pounds per month. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Rock Phishing: The Threat and Recommended Countermeasures by MarkMonitor  October 2008 - (Free Research) In this paper, we discuss the history of the Rock Phish Gang as well as their attack methodology and how it has evolved. We also review the actions that businesses can take to prevent and defeat an attack by the Rock Phish Gang. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc  December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Managing Customer Profitability with Martha Rogers by Portrait Software  December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual. (PODCAST) VIEW ABSTRACT | GO TO PODCAST The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software  September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Mentor Graphics Video Testimonial by InQuira Inc  October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST Transform Your Online Presence: The Five "C's" of Web Content Management with Forrester Research by Interwoven, Inc.  October 2008 - (Free Research) In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE) GO TO DETAILED REPORT Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM  October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast by IBM  September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST Oracle Revs up Battle for Mid-market Applications Customers by Oracle Corporation  December 2008 - (Free Research) Oracle has announced a number of initiatives that highlight its mid-market ambitions, its application integration strategy and -- most of all -- its growing passion for partners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation  June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Surviving and Thriving in the Customer-Driven Age by Oracle Corporation  September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Becoming Value-driven: Focusing on What Matters Most by Telelogic, An IBM Company  August 2008 - (Free Research) This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Achieving Profitable Growth through Exceptional Customer Experience by CA  November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd  November 2008 - (Free Research) After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY 1 - 25 of 30   |   <<   <   1 2  of 2    >   >>

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